How Healthcare Literacy Can Save Lives During the COVID-19 Pandemic
According to the U.S. Department of Health and Human Services1, only twelve (12%) percent of adults in the United States have proficient healthcare literacy. The Centers for Disease Control and Prevention (CDC) defines health literacy or healthcare literacy as "the degree to which an individual has a capacity to obtain, communicate, process, and understand basic health information and services to make appropriate health decisions."2 The expenses of improperly accessed healthcare negatively impact both the individual and the overall cost of healthcare premiums, adding to expense for your organization as well.